Support Vacancies

We are currently seeking to fill 3 NEW SUPPORT positions.  Our Support Teams provide beneficial services to customers and our Sales Teams in a variety of ways and provide an important revenue stream for us.

Candidates must be able to demonstrate good interpersonal and strong diagnostic/problem solving skills, have a flexible approach and be customer focused.  You should also have a full driving licence, preferably clean, and a valid passport as overseas travel may be required.  

Special Projects Engineer – Edgecam/Wakefield   

Reporting to the Support Services Manager, this role will undertake special projects and bespoke programming and application services for customers and provide the UK & International sales teams with hi-end technical assistance when required.  Duties will include ensuring code-generators and special-projects are delivered to the customer in a timely manner and training of other team members, performing product demonstrations and assisting with sales and marketing projects, including exhibitions when needed.

Your qualification should be in Engineering, Science or Maths discipline; preferably with mechanical/production engineering or computing/IT with programming qualification supported with 3 years relevant commercial experience.  An understanding of CAD/CAM software would be an advantage.  You must have C++ development skills and experience in various high level languages eg: VB, Java.  Experience in using and deploying APIs in a graphics application will be an advantage

Customer Support Engineer – Radan/Bath   

Reporting to the UK Support Manager, the role is to provide technical support, training, installation and consultancy to Radan customers.  Duties will include logging and managing technical queries relating to Radan products, investigating and resolving post sales support queries providing technical support to Sales team, the installation & configuration of products on customers’ sites as well as consultancy and training services to customers.

Your qualification should be in Engineering or Manufacturing discipline.  Customer service experience desirable, preferably in a similar IT support environment. 

Customer Support Engineer – Jobshop/Leicester   

Reporting to the Support Team Leader, this is a first line support role to provide technical support services to Jobshop customers.  Duties will be all aspects of Helpdesk activities which include logging and managing technical queries relating to Jobshop products, influencing customers to use best practice to gain optimum value from their systems and investigating and resolving support queries.

Good level of education with a qualification in computing/IT related discipline would be an advantage. Must have 12 months experience working in a support desk environment and able to demonstrate a practical working knowledge of Database technologies.  Good understanding and knowledge of working in a production/manufacturing environment would be an advantage.

In addition to salary, we offer good working conditions, Life Assurance, contributory Pension Scheme, Private Healthcare and 25 days annual holiday.  If you think you have the right skills to become part of a successful support team email your CV and covering letter, detailing your salary expectations, to humanresources@planit.com indicating which of the vacancies you are interested in.